Help Desk

> Submit a Help Desk Request <

• Volunteers are here to help you for Free!
• By submitting a Help Request, one of our volunteers will help you, at a time of your choosing, to freely share their expertise in solving your technical problem.
• We have expertise in Microsoft Windows, Apple products(iOS, iPhones, iPads), Android devices(smart phones, tablets, etc.), Chromebooks and Linux.
• We can also help you in a variety of other areas such as: social media, Facebook, Twitter, Cutting the Cable, Streaming, Smart Homes, Internet Security, home network & Home Surveillance.
• Help is provided by our volunteers for free on a "best effort" basis and does not guarantee that all problems will be fixed. However, we do have an extensive level of expertise to be shared.

Training

• Free help is available on WebEx and Zoom video conferencing.
• WebEx and Zoom user's guide links are available under "Training Materials".
  
  
• Free Video Conferencing help can be scheduled by simply submitting a help request. (Just click on the Help Request link above.)
• Get ready to take online classes from the Town of Cary.

• FAQs (Frequently Asked Questions)

     As we help users fix problems, we compile common results into a FAQ file for your reference. As problems and solutions are encountered, they are added to the FAQ document. Check here often as new information is being added all the time.

  If your problem is not listed, feel free to submit a Help Request.

Networking - Help and Debug

• "SpeedTest.net" - This will check the performance of your internet connection using the "Speedtest.net" web site. (Important for movie streaming and debugging home network performance.)
• "Fast.com" - This will check the performance of your internet connection using the "Fast.com". Several passes will be averaged before results are shown. Be sure to click the "Show more info" button for upload speeds.
• "SpeedTest - Speakeasy" - This will also check the performance of your internet connection using the "Speakeasy" web site. (Another well established network performance monitoring web site.)
• "Public IP Address" - This is your public internet IP address that web sites see. (Handy for checking your VPN service)

Town of Cary

Handy links to the Town of Cary. (Shown on the right.)

• Senior Center Web Page - This is the Town of Cary's web page for Cary senior center specific information.
• "MyCary.org - All Classes" - This directs you to the Town of Cary's remote class signup showing all classes available for signup. You will need to create an ID, on their site, to register for any of these classes.
•  "MyCary.org - CSTE Classes" - This is a list of just upcoming CSTE classes taught through the Town of Cary. Hint: Search for: "Computer Education"
• "MyCary.org Trouble Ticket" - If you are having problems with the "MyCary.org" web site.... logging on, passwords etc, this is a shortcut to their help request submission.
• "MyCary.org How to create a logon" - This help guide details how to create a user logon to the MyCary.org web site so you can register for classes on all topics from the Town of Cary.
   

CSTE

• CSTE Full Class Schedule - This will re-direct you to our CSTE web site where we list all the classes we are offering through the Town of Cary. (MyCary.org shows only the near term coming classes.) You can NOT sign up for these classes until they become available on MyCary.org.

 

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